Refund & Guarantee

How pay-on-success works

Where a pay-on-success plan applies, our fee — shown on our site as {{PRICE}} until final numbers are confirmed with you — is due only when we successfully rebook your interview to an earlier, reachable date. If we never secure an earlier slot, you owe us nothing for the outcome.

What counts as "success"

Success means we rebooked your appointment to a date earlier than the one you had when you started, at a consulate you told us you can travel to, within your stated window. Confirmation is the message we send you (on Telegram) with the new date.

What is not covered

• The government not releasing any earlier slots during your window — there is nothing to book, so no success fee applies.
• Any fees charged by the U.S. Department of State or the scheduling system itself (visa fees, MRV fees). Those are separate from our service and are not ours to refund.
• The consular decision on your visa, which is made solely by the U.S. government (Vizzagram is an independent service and is not affiliated with, endorsed by, or operated by the U.S. Department of State or ais.usvisa-info.com.).

Any up-front amount

If a plan includes a partial up-front amount, we will state that clearly before you pay and explain in writing what it covers and whether it is refundable. We do not take hidden or recurring charges.

How to request a refund

If you believe you were charged in error, or a charge does not match what we agreed, contact us within a reasonable time through ourContact Us page or on Telegram at @vizzagram. Tell us your case details and what happened; we will review and, where a refund is due, return it to your original payment method.

Questions first

Not sure whether a plan fits your situation? Message us before you commit — we would rather give you a straight answer than charge you for something that will not help.

Contact

vizzagram ·Contact Us · @vizzagram